Device Management & Monitoring Platform Upgrade Knowledge Center
The SilverSky team completed this project in July, 2025. We retired our previous technology and transitioned to a new platform that offers our customers improved performance, stability, and faster service delivery. This change also included launching a new client portal, updating threat intelligence, and expanding capabilities across your security environment.
The sections below will help our customers use all the features of our new Lightning customer portal. Should you have any questions, please contact us at SupportDB@SilverSky.com
The SilverSky Status Page provides clients real-time operational status for all our services. To access this data, browse to https://status.silversky.com.
If you have not signed up for access to the page, please enter your email address to receive real-time notifications of the services.
For support, you can always email supportdb@silversky.com or call the SOC directly at 919-228-2559
Frequently Asked Questions (FAQs)
How to Guides for Device Management & Monitoring Reporting & Support
How to videos
Additional Documentation
