Customer Knowledge Center
Lightning MxDR
The following sections detail how the Lightning MxDR service works and how to interact with the Lightning Portal, also known as the outSOC Portal.
If you have questions or need additional assistance, please contact support@silversky.com .
Lightning Customer Portal
Access your Lightning MxDR dashboard, reporting, cases, contacts, and security information.
SilverSky Status Page
View real-time operational status information for SilverSky services.
Enter your email address on the status page to receive service notifications.
Service & Portal Resources
How-To Guides for Lightning MxDR
Overview
MxDR
Open resource →
Guide
Lightning Customer Portal Severity of Alert Definitions
Open guide →
Guide
Lightning Analytic Examples
Open guide →
Guide
Lightning Customer Portal Contact Playbooks
Open guide →
Training
Lightning Portal Training Videos
Open resource →
Manual
Lightning Customer Portal User Manual for Single Portal User
Open manual →
User Guide
Exhibits A and B for nLighten V4 User’s Guide
Open guide →
Portal Training
How-To Videos
Customer Support
Frequently Asked Questions
On-Demand Education
Lightning Drop-In Calls
Access recorded educational sessions covering security concepts, common attack techniques, and practical defensive guidance.
Drop-In Call
Malware as a Service
Watch recording →
Drop-In Call
What Is a RAT in Cybersecurity and How Can I Protect Myself?
Watch recording →
Drop-In Call
Gootloader
Watch recording →
Drop-In Call
Anatomy of a Cyber Attack
Watch recording →
Drop-In Call
Ransomware Attack
Watch recording →
Drop-In Call
Kerberoasting
Watch recording →
For additional support, contact support@silversky.com .