--- title: SilverSky Knowledge Center – Lightning MxDR --- [Skip to the main content.](https://silversky.com/knowledge-center-lightning-mxdr#main-content) [![SilverSky Logo](https://silversky.com/hs-fs/hubfs/SS_LogoHorizontal_Grey_no_Tagline.png?width=588&height=164&name=SS_LogoHorizontal_Grey_no_Tagline.png "SilverSky Logo")](https://silversky.com?hsLang=en) [![SilverSky Logo](https://silversky.com/hs-fs/hubfs/SS_LogoHorizontal_Grey_no_Tagline.png?width=588&height=164&name=SS_LogoHorizontal_Grey_no_Tagline.png "SilverSky Logo")](https://silversky.com?hsLang=en) - [Home](https://silversky.com) - Solutions - [Advisory Services](https://silversky.com/advisory-services) - [MxDR](https://silversky.com/mxdr) - [Managed Security](https://silversky.com/managed-security) - [Managed IT](https://silversky.com/managed-it) - Industries - [Education](https://silversky.com/education) - [Financial Services](https://silversky.com/financial-services) - [Government](https://silversky.com/government) - [Retail](https://silversky.com/retail-services) - [Healthcare](https://silversky.com/healthcare-services) - Resources - [Cybersecurity Maturity Assessment](https://silversky.com/cyber-maturity-assessment) - [News](https://silversky.com/news) - [Silver Lining Blogs](https://silversky.com/silver-linings) - [Executive Perspective Blogs](https://silversky.com/executive-perspective-blog) - [Case Studies](https://silversky.com/case-studies) - [Guides & White Papers](https://silversky.com/guides-white-papers) - [The Human Layer Podcast](https://silversky.com/human-layer-podcast) - Partners - [Become a Partner](https://silversky.com/partners) - [Partner Deal Registration](https://silversky.com/partner-deal-registration) - About SilverSky - [About Us](https://silversky.com/about-silversky) - Login - [Visit Customer Support](https://support.silversky.com/) - [Visit SMC](https://cloud.postoffice.net/auth/login) - [Visit Lightning Portal](https://silversky.outsoc.com/dashboard/) - [Contact Us](https://silversky.com/contact-us) [![Talk to a Security Expert](https://no-cache.hubspot.com/cta/default/21462918/4f0bfeec-cd97-49cf-b9ea-92f207820d0a.png)](https://cta-redirect.hubspot.com/cta/redirect/21462918/4f0bfeec-cd97-49cf-b9ea-92f207820d0a) Toggle Menu Toggle Menu [![Talk to a Security Expert](https://no-cache.hubspot.com/cta/default/21462918/4f0bfeec-cd97-49cf-b9ea-92f207820d0a.png)](https://cta-redirect.hubspot.com/cta/redirect/21462918/4f0bfeec-cd97-49cf-b9ea-92f207820d0a) - [Home](https://silversky.com) - Solutions - [Advisory Services](https://silversky.com/advisory-services) - [MxDR](https://silversky.com/mxdr) - [Managed Security](https://silversky.com/managed-security) - [Managed IT](https://silversky.com/managed-it) - Industries - [Education](https://silversky.com/education) - [Financial Services](https://silversky.com/financial-services) - [Government](https://silversky.com/government) - [Retail](https://silversky.com/retail-services) - [Healthcare](https://silversky.com/healthcare-services) - Resources - [Cybersecurity Maturity Assessment](https://silversky.com/cyber-maturity-assessment) - [News](https://silversky.com/news) - [Silver Lining Blogs](https://silversky.com/silver-linings) - [Executive Perspective Blogs](https://silversky.com/executive-perspective-blog) - [Case Studies](https://silversky.com/case-studies) - [Guides & White Papers](https://silversky.com/guides-white-papers) - [The Human Layer Podcast](https://silversky.com/human-layer-podcast) - Partners - [Become a Partner](https://silversky.com/partners) - [Partner Deal Registration](https://silversky.com/partner-deal-registration) - About SilverSky - [About Us](https://silversky.com/about-silversky) - Login - [Visit Customer Support](https://support.silversky.com/) - [Visit SMC](https://cloud.postoffice.net/auth/login) - [Visit Lightning Portal](https://silversky.outsoc.com/dashboard/) - [Contact Us](https://silversky.com/contact-us) [Linkedin](https://www.linkedin.com/company/silversky/) [YouTube](https://www.youtube.com/user/SilverSkyvideos) Customer Knowledge Center # Lightning MxDR The following sections detail how the Lightning MxDR service works and how to interact with the Lightning Portal, also known as the outSOC Portal. If you have questions or need additional assistance, please contact [support@silversky.com](mailto:support@silversky.com). ## Lightning Customer Portal Access your Lightning MxDR dashboard, reporting, cases, contacts, and security information. [Visit Portal](https://silversky.outsoc.com/dashboard/) ## SilverSky Status Page View real-time operational status information for SilverSky services. Enter your email address on the status page to receive service notifications. [View Status](https://status.silversky.com) Service & Portal Resources ## How-To Guides for Lightning MxDR ### [Overview MxDR Open resource →](https://silversky.com/hubfs/MxDR.pdf?hsLang=en) ### [Guide Lightning Customer Portal Severity of Alert Definitions Open guide →](https://silversky.com/hubfs/outSOC-Severity-of-Alert-Definitions-.pdf?hsLang=en) ### [Guide Lightning Analytic Examples Open guide →](https://silversky.com/hubfs/Lightning-Analytic-Examples.pdf?hsLang=en) ### [Guide Lightning Customer Portal Contact Playbooks Open guide →](https://silversky.com/hubfs/OutSOC-Contact-Playbooks-SOC-Guidance-Use-Cases-Recommended-Configurations-V3.4-4FEB23.pdf?hsLang=en) ### [Training Lightning Portal Training Videos Open resource →](https://silversky.com/hubfs/Lightning-Portal-Training-Videos.pdf?hsLang=en) ### [Manual Lightning Customer Portal User Manual for Single Portal User Open manual →](https://silversky.com/hubfs/Lightning-Customer-Portal-User-Manual-V1.3-2025_06_02.pdf?hsLang=en) ### [User Guide Exhibits A and B for nLighten V4 User’s Guide Open guide →](https://silversky.com/hubfs/Exhibits-A-and-B-for-nLighten-V4-Users-Guide-031521.pdf?hsLang=en) Portal Training ## How-To Videos ### [Video Customer Portal Dashboard Watch video →](https://www.youtube.com/watch?v=nqNgLS0JPag) ### [Video Lightning Customer Portal Report Builder Watch video →](https://www.youtube.com/watch?v=BPn-A4ZtMaM) ### [Video Lightning Demo: Users, Contacts & Playbooks Watch video →](https://www.youtube.com/watch?v=RraoVIcXgHw) Customer Support ## Frequently Asked Questions ### [FAQ Frequently Asked Questions Open resource →](https://silversky.com/hubfs/Lightning-Frequently-Asked-Questions.pdf?hsLang=en) On-Demand Education ## Lightning Drop-In Calls Access recorded educational sessions covering security concepts, common attack techniques, and practical defensive guidance. ### [Drop-In Call Malware as a Service Watch recording →](https://www.youtube.com/watch?v=llTM_x6n69w) ### [Drop-In Call What Is a RAT in Cybersecurity and How Can I Protect Myself? Watch recording →](https://www.youtube.com/watch?v=apgZQhKf2UY) ### [Drop-In Call Gootloader Watch recording →](https://www.youtube.com/watch?v=zn0-bMyyT_o) ### [Drop-In Call Anatomy of a Cyber Attack Watch recording →](https://www.youtube.com/watch?v=TSn-dI6GQfM) ### [Drop-In Call Ransomware Attack Watch recording →](https://www.youtube.com/watch?v=gbp0hyROOTk&feature=youtu.be) ### [Drop-In Call Kerberoasting Watch recording →](https://www.youtube.com/watch?v=1orJnpcvjbk) For additional support, contact [support@silversky.com](mailto:support@silversky.com). 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